Frequently Asked Questions (FAQ)

1. What if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the issue. We’ll arrange a replacement as quickly as possible.

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2. Do your products require assembly?

Most of our outdoor furniture requires minimal assembly. Each product comes with clear instructions and the tools you need. If you have questions, feel free to contact us.

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3. Do you offer bulk or B2B orders?

Yes! If you’re a business, designer, or hospitality buyer looking for large quantities, please contact us at service@coolbibila.com for volume pricing and lead time.

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4. How can I contact Coolbibila?

📧 Email: service@coolbibila.com
📞 Phone: (945) 369-1289
🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

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5. Can I change or cancel my CHANNEL order?

We process orders quickly, but if you need to make a change, please contact us within 1 hour of placing your order. After that, we may not be able to modify or cancel the shipment.

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Have more questions? Feel free to email us anytime at service@coolbibila.com — we’re happy to help!